FAQ

What is Smoky Pixels Art Gallery?
Smoky Pixels – is an art studio and online shop that was founded in 2012 by artist, curator Alex Solodov. Our Art Studio is producing and sell online fine art prints from original artworks: original paintings, drawings, engraves, digital artworks and photographs.

Where is Smoky Pixels Art Gallery?
Based in Portugal.

What method of payment we use?
We accept all method of payments (debet and credit cards) via PayPal.

Money back guarantee?
Refunds will be given at the discretion of Smoky Pixels, please contact us via email if you are in anyway unhappy with your purchase.

What delivery methods we use?
We always use priority registered mail shipping with tracking number.
Art prints and originals shipped in a rigid protective flat packaging (for sizes below A3) or rigid protective tube (for sizes A3 and above).

How long will it take for Delivery?
Our aim is to dispatch all artwork to you as soon as we receive your order.
Your prints will be shipped within 2-3 business days after you place an order.
All original paintings and fine art prints ship from Portugal.
Arrival time: It usually takes a week for EU, 10 days for UK, 14+ days for US, Canada and Australia, but may range from up to 20+ days depending on the geographical and shipping zone.

Where do We Ship Artwork?
We currently ship our fine art prints worldwide.
Shipping of any additional prints and originals in the same order at no extra charge.

If a product ordered is not available?
We will contact the customer by email or telephone within 2 days maximum counting from the date of the order request to inform him/her of the new delivery deadline of the product.

Are Smoky Pixels Art Gallery Prints Signed?
Yes all the limited art prints are signed by the relevant artists on the certeficates of authentecity. If any piece is unsigned it will be clearly stated on the website in the items description.